24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting services come with 24/7 support and various means of contact. If you don't have an account yet, you can give us a call or use our live chat and consult with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up buying a service which you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional analysis. Unlike the majority of providers that you can find today, we reply to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to select the ideal plan or offer you info about our servers, to check if the system requirements for your websites are met. In case you are an existing customer, you will also be able to get in touch with us via e-mail or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that every time you employ these two ways of correspondence, you'll get a reply within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other service providers, even big ones, you're able to compare the reply time since it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS
If you obtain a virtual private server through our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you're an existing customer and you're looking for help with some technical issue which requires more time to investigate or resolve, you can open a ticket through your billing account or you can send an e-mail message and we will take care of the issue and send you an answer within the hour. The response time is warranted 24/7, which includes weekends and holidays, yet for the majority of issues it takes no more than 30 mins to get support. Our support service covers the VPS as well as all the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We know how important it is to have timely support in general, let alone if you run an entire server, that's why every single dedicated server that we supply features 24/7 support with one-hour reply time warranty regardless of the problem. This service is free of cost for all the issues with the server or the software that was installed by our admins during the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from your billing section or you could send an e-mail message, and the actual reply time for either of these rarely surpasses 30 minutes as we have admins available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three different continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.