Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to access it whenever you need with only several mouse clicks, without ever signing out of your account. The ticketing system features a quick-search box, so you can track down practically any trouble ticket that you’ve already opened, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to tackle a specific problem even before you actually submit a ticket. The response time is no more than one hour, so you can get prompt assistance at any moment and in case our help desk support team recommends that you do something inside your hosting account, you can do it on the spur of the moment without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated packages, which suggests that you won’t need a separate support platform to contact our client care team – you can do this on the spot if you experience a complication. Submitting a new ticket requires a few mouse clicks and tracking down an older one is equally easy. Using our intelligent search option, you can swiftly track down any ticket that you’ve submitted in the past. You can send a ticket at any time whatsoever as our customer service staff representatives are on duty 24 hours a day, 7 days a week, 365 days a year and reply in no more than sixty minutes, although it seldom takes this much to obtain a reply. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to use 2 or more platforms to solve a simple problem.