Live Chat Support

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A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It's an efficient method to get some info about the website hosting services or have some problem resolved because you're talking with a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the smaller possibility of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue involved. What's more, you can connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone rates that you will have to pay when you're calling to another country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that many troubles can be resolved when you speak to a live person, we offer a live chat service for all our prospective and existing clients. The chat is available every day and our customer support agents will help you with a number of questions and situations. If you aren't our client yet, you can learn more about our cloud hosting packages and the hosting platform in general in order to make sure that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you have any problems with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed info or assist you to troubleshoot the issue. You will need to open a trouble ticket for some problems that need more time or the assistance of a sysadmin, but for numerous standard issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our potential and current customers. If you're looking for a new web hosting account, you're able to chat in real time to one of our agents and get more information about our Linux semi-dedicated packages in order to choose the perfect package for your web sites. In case you already own an account with us, we'll assist you in a very timely manner with general, billing and first-level technicalmatters. Even though sometimes you'll need to open a ticket because there are troubles that can't be resolved through a live chat, we'll be able to assist you with various standard tasks, for instance installing an email account in an e-mail client or forwarding one domain to another. Thus, you will enjoy quick support and you will save a lot of time.