If you ever have any inquiries with regards to your web hosting package or you face a problem with your websites, you will have to touch base with the web hosting provider’s help desk support team. It may not make any difference how quickly they will reply when you've got a general query, but an issue like a messed up application update, for example, may lead to your website becoming broken or unavailable online. And the longer you have to wait for the support team to lend a hand, the longer the site will be out of order. If you offer services or goods online, any outage will influence your site in a destructive way and you can lose existing or prospective clients. A lot of web hosting providers, primarily resellers, handle emails and trouble tickets within twenty four hours, but in the online sphere that’s much too long, as clients will rarely return to a site that is not functioning properly for long stretches of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any tech support ticket that you open or any e-mail that you write is just 60 minutes, even if you contact us on weekends and official holidays. Whatever the nature of your question or problem might be, we’ll lend you a helping hand momentarily and will give you the necessary info to solve any problem with your sites. The actual reply time normally doesn’t surpass fifteen-twenty minutes, which is why you can forget about waiting around for hours on end to get a problem sorted out or even worse than that – waiting all day only to receive an answer that more info is required whilst nothing is resolved. We will assist you without delay simply because we are aware of exactly how costly time can be in the dynamic online sphere. The 60-minute response time guarantee applies to any technical or billing inquiry that you might have concerning our Linux cloud hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we are aware of exactly how vital it is to obtain swift assistance, we guarantee that you will never have to wait for more than sixty minutes to obtain a response to any ticket that you post from your semi-dedicated server CP. As a matter of fact, you will rarely have to wait for more than twenty-thirty minutes and this is valid for any enquiry irrespective of its nature – general, billing or technical. Furthermore, our technical and client support staff is available to you 24-7-365, which means that even in case you post a ticket during legal holidays, you will invariably receive a lightning-fast reply, which will contain the answer to an enquiry, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you won't ever need to waste an entire day waiting around for a reply like you would with other hosting companies.