One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any tech support ticket that you open or any e-mail that you write is just 60 minutes, even if you contact us on weekends and official holidays. Whatever the nature of your question or problem might be, we’ll lend you a helping hand momentarily and will give you the necessary info to solve any problem with your sites. The actual reply time normally doesn’t surpass fifteen-twenty minutes, which is why you can forget about waiting around for hours on end to get a problem sorted out or even worse than that – waiting all day only to receive an answer that more info is required whilst nothing is resolved. We will assist you without delay simply because we are aware of exactly how costly time can be in the dynamic online sphere. The 60-minute response time guarantee applies to any technical or billing inquiry that you might have concerning our Linux cloud hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of exactly how vital it is to obtain swift assistance, we guarantee that you will never have to wait for more than sixty minutes to obtain a response to any ticket that you post from your semi-dedicated server CP. As a matter of fact, you will rarely have to wait for more than twenty-thirty minutes and this is valid for any enquiry irrespective of its nature – general, billing or technical. Furthermore, our technical and client support staff is available to you 24-7-365, which means that even in case you post a ticket during legal holidays, you will invariably receive a lightning-fast reply, which will contain the answer to an enquiry, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you won't ever need to waste an entire day waiting around for a reply like you would with other hosting companies.