Technical Support Channels
A One–Hour Ticket Response Guarantee
We offer a 60 min response warranty for each trouble ticket or e–mail that you send to the customer care staff. We’ll rapidly respond to all standard inquiries and forward the case to our sysadmins if additional assistance is needed. If you take advantage of the Administration Services package, we’ll carry out any of the included server management tasks at a time that has been discussed with you upfront.
A Top–Notch Technical Support Service
Should you require any assistance using our Hosting Control Panel or with any of the applications that we’ve installed on the dedicated server on your behalf, do not hesitate to reach our tech support team at any moment via the ticketing system. Besides, if you need assistance administering your dedicated hosting server, you can make use of the Administration Services package, which includes Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting services, data backup storage space, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package includes our free–of–cost Hosting Control Panel, which offers a fully detailed knowledge base plus a selection of how–to video tutorials. Whenever you require help working with the Hosting Control Panel, just push the Videos or Help buttons situated in the upper right corner.