Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Solution Guarantee

  • Our group of qualified professionals will try their best to answer to your assistance enquiries within about 1 hour. If, however, the trouble you have encountered requires some help from the Administrators’ =Team,= we will send the ticket to the technician on duty and will write a comment to notify you.

  • Top quality support service
  • Top–quality Client Support Service

  • We offer 24x7x365 customer help by using a super–fast ticketing program incorporated into your Control Panel. You may contact us anytime about any of the programs that come pre–configured on the virtual server, this includes the selected Operating System, the server admin panel and our in–house produced Hosting Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Hosting Control Panel that comes at no cost with your VPS offers you an included collection of articles. One can find a range of descriptive how–to posts and a group of step by step video courses that display all the fundamental website management duties. You can use them by hitting the Help or Video keys in the upper right corner of each Control Panel section.